IT Service desk engineer

IT Service desk engineer

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Type de fonction: Indépendant Location: Mechelen
Durée: 3m+ Référence: 202209241
Le commencement: 31/01/2022

For our customer we’re looking for a talented IT Service desk engineer.

In the first place we’re looking for candidates with the “Anankei DNA”.
Our DNA embodies a positive and joyful attitude.
Dream IT , Trust IT, Go for IT !

Accountabilities :

•Act as a service desk contact for tickets, phone calls and emails from staff regarding IT issues and queries;
•Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner;
•To maintain a high degree of customer service for all support queries and adhere to all service management principles;
•To arrange and follow up external technical support where problems cannot be resolved in house;
•Maintaining an Asset Database and track changes;
•Make new user accounts and mailboxes;
•Create and maintain official helpdesk procedures and documentation (SOP, WI, CL);
•Install and configure PCs, laser printers, label printers, tablets;
•Assist in the creation and maintenance of service desk automations & projects (PC Imaging, Patch updates & Security updates, Anti-Virus rollouts / updates etc…);
•Assist in the maintenance of the desk lay-out and IT solutions provided to end users;
•Escalate unresolved calls to the infrastructure support team;
•Provide stats for the weekly Service Desk report on call trends;
•Publishing support documentation to assist staff with requests for information & provide staff training if required.


•Basic knowledge and experience of ICT;
• At least 1 year of experience in a similar function;
•Show initiative, autonomy and good analytical skills;
•Prepared to expand knowledge;
•Creative and proactive;
•Good communication skills;
•Team player, able to work independently;
•Resilient to stress and high pressure;
•Planning & organisation – Planning & organization: plans and organizes own work(load) in an effective way by setting priorities and meeting deadlines;
•Adaptability to change – Embracing change: is open for change and willing to adapt to changing tasks, priorities and unexpected events;
•Resilience – Displays a positive attitude in the face of ambiguity, stress and change;
•Communication & influencing – Communicates with clarity: speaks and writes clearly and to-the-point; active listener;
•Analytical thinking – Gathers information from varied sources, analyzes data in a critical way using common sense and logical thinking;

•Software and database applications:
Active Directory and MS Exchange (creation of users and groups), Windows Permissions
Good basic knowledge of current hard- and software
Good basic knowledge of Windows Operation Systems, MS Office Professional
Good basic knowledge of networks

Good knowledge, orally and in writing of Dutch, preferably also English.

Officenter, Grauwmeer 1, bus 44
3001 Heverlee