IT Support Specialist

IT Support Specialist

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Type de fonction: Indépendant Location: Louvain-La-Neuve
Durée: Long Term Référence: 202209555

For our customer we’re looking for a talented IT Support Specialist

In the first place we’re looking for candidates with the “Sii DNA”.
Our DNA embodies a positive and joyful attitude.
Dream IT , Trust IT, Go for IT !

You will be part of the LLN Based IT Technical support team.
You will assist with the installation and configuration of the user equipment and applications, of the workplaces, connectivity to the LAN of the company and will provide end-user software and hardware support when required.
You will be part of our clients LLN based IT Technical support team, serving all Belgium, France and Holland offices and plants either on-site or remotely as well as to other countries remotely.

What else can you expect ? ;

- You'll keep the administration files up to date
- You'll be the guardian of firm standard setup for workplaces, printers, telephone system and associated equipment, mobile phones; installing, setting up and providing support and troubleshooting assistance, when required, to all firm personnel regarding IT related issues.
- You'll act as focal point of contact for on-site and remote support for the offices/plants people.
- You'll liaise with the local IT colleagues in relation to alerting with regards to problems experienced by users and with systems generally, providing information obtained locally in relation to such problems and assisting in the diagnosis of such problems.
- You'll be exposed to a wide panel of requests, from hardware to Office 365, business specific applications, as well as mobile devices related queries.
- Your major focus will be on the organization and the follow-up of the client support activities and of the client satisfaction in this domain.
- You'll create and follow-up incidents and demands tickets in the ITSM system, maintaining complete ownership of incidents through escalation and until complete resolution.
- You'll be asked to create know-how documentation on specific systems, set-up and applications.
- You're input will be required to prepare recommendations to continuously match business needs as well as on project-oriented tasks.


Your background, skills and experience :

- Good working knowledge of standard PC operating systems (Windows 10) and the Microsoft Office applications,
- Office 365
- Sharepoint
- Skype for Business and MS Teams.
- You also understand major telecommunication and office automation systems. you'll be able to follow standards in cabling and structuring workplaces.
- You have very good written and verbal communication over the telephone and face to face in English and in French.

Important info :

If required, you will be able to travel for short missions in the other offices of the company, mainly in Belgium.

Officenter, Grauwmeer 1, bus 44
3001 Heverlee