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Ambitious Senior Network Engineer Brx

Ambitious Senior Network Engineer Brx

Soort functie: Vaste medewerker Locatie: Brussel
Duur: Permanent position Referentie: 201807221
Start: 01/01/2019

For one of our clients in the heart of Brussels we have an exciting opportunity as a network engineer with growing potential! This would be a for a permanent position with client.

Your main responsibilities:
- Setting up, developing and maintaining the backbone network as well as customer’s network.
- Providing support to our level 1 support team and troubleshoot any problems that arise.
- You may also be involved in designing new networks/services together with the network architect.
- Ensure the integrity of high availability network infrastructure to provide maximum performance to our customers which are Municipalities, administrations, hospitals and Police.
- Technical understanding as well as empathy on customers issues.
- Complete all information’s related to the issue and/or configuration in the knowledge Database/documentations.
- Technical support (level 2) on the customer network and services to his customers, and will know at least one of those environments:
o Cisco routing and switching
o Cisco Wireless (controller 5520, CMX
o Cisco MPLS: ASR, ISR
o Fortinet: Fortigate, Fortianalyzer, Fortiweb…
o HPe products (switches HP Aruba 3810, 5900 )
o Cisco CUCM for the videoconferencing part.
o Knowledge of Video over IP is an asset (VMS Genetec).


Deliverables:

- You will have a direct communication with the customer
- You will provide level 2 technical support to end customers on the different technologies, products, and/or solutions with a special focus on Unified Communication and LAN services.
- You will provide the next steps of troubleshooting in case of need
- You will share his/her knowledge with other people in writing technical issues and solutions in order to enlarge the knowledge database and documentation.
- You will escalate the problems to the team if the issue is not to be solved at his/her level.
- You will escalate some specific problems to the product manager and/or to the Operations Manager for product enhancement.
- You will work closely with his colleagues to achieve common goals.
- You will strive to technical excellence and expertise.

After the outsourcing period of 6 months a permanent contract can be offered with a possible evolution to opportunities as product specialist and being involved in the services design and/or projects delivery.

Want to work in a challenging environment with a huge diversity of technology exposure on applications, network, voice and video products?
Are you an ambitious soul?
Then don't wait any longer and apply for this great opportunity!

Vereisten

Technical Skills:

- High "core" networking skills (routing, switching, MPLS)
- Good knowledge in one or more of the following areas: Unified communication/VOIP, Call Center, Routing, Switching (essential), firewalling
- Knowledge of network Architecture (advantageous)
- Fluent Dutch and French speaker (essential), knowledge of English

Industry or Sector Experience:

- Prior experience in a technical ICT / Telecom support environment (advantageous).
- Prior experience of high-level technical problem solving (essential).

Education:

- Bachelor’s in computer studies or equivalent by experience.
- Cisco, Fortinet, HPe or other relevant technical certification.

Soft Skills:

- Autonomous worker with team spirit (essential)
- Eager to learn. Technical aptitude to assimilate new learning quickly (essential)
- Enjoys sharing knowledge.
- Excellent written and verbal communication skills (essential)
- Flexible: very able to adapt to a changing environment (essential)
- Out-of-the-box thinker (essential)
- Able to take initiative and drive change (essential)
- Performs well under pressure and in disruptive environments where priorities can change in response to customer demand
- Capacity and passion to help customers. Good customer engagement
- Manages customer expectations and always aims to leave the customers feeling valued and overall positive about the company.
- Team player (essential)

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Officenter, Grauwmeer 1, bus 44
3001 Heverlee

tel016/38.10.10

fax016/38.10.19

mail info@anankei.com