Ambitious Senior Network Engineer Brx

For one of our clients in the heart of Brussels we have an exciting opportunity as a network engineer with growing potential! This would be a for a permanent position with client.

Your main responsibilities:
- Setting up, developing and maintaining the backbone network as well as customer’s network.
- Providing support to our level 1 support team and troubleshoot any problems that arise.
- You may also be involved in designing new networks/services together with the network architect.
- Ensure the integrity of high availability network infrastructure to provide maximum performance to our customers which are Municipalities, administrations, hospitals and Police.
- Technical understanding as well as empathy on customers issues.
- Complete all information’s related to the issue and/or configuration in the knowledge Database/documentations.
- Technical support (level 2) on the customer network and services to his customers, and will know at least one of those environments:
o Cisco routing and switching
o Cisco Wireless (controller 5520, CMX
o Cisco MPLS: ASR, ISR
o Fortinet: Fortigate, Fortianalyzer, Fortiweb…
o HPe products (switches HP Aruba 3810, 5900 )
o Cisco CUCM for the videoconferencing part.
o Knowledge of Video over IP is an asset (VMS Genetec).


Deliverables:

- You will have a direct communication with the customer
- You will provide level 2 technical support to end customers on the different technologies, products, and/or solutions with a special focus on Unified Communication and LAN services.
- You will provide the next steps of troubleshooting in case of need
- You will share his/her knowledge with other people in writing technical issues and solutions in order to enlarge the knowledge database and documentation.
- You will escalate the problems to the team if the issue is not to be solved at his/her level.
- You will escalate some specific problems to the product manager and/or to the Operations Manager for product enhancement.
- You will work closely with his colleagues to achieve common goals.
- You will strive to technical excellence and expertise.

After the outsourcing period of 6 months a permanent contract can be offered with a possible evolution to opportunities as product specialist and being involved in the services design and/or projects delivery.

Want to work in a challenging environment with a huge diversity of technology exposure on applications, network, voice and video products?
Are you an ambitious soul?
Then don't wait any longer and apply for this great opportunity!

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