Product Owner Digital Servicing

Product Owner Digital Servicing

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Soort functie: Freelancer en vaste medewerker Locatie: Brussels
Duur: Referentie: 202108806
Start: 30/06/2021


Are you passionate for digital trends? Would you like to discover how the digital ‘telecom’ world is moving forward? Are customer satisfaction & continuously improvement your main drivers?
Then you might be the digital product owner we are looking for to help us offer our mass market and small enterprises customers a great digital experience by building “best in class” web & app solutions.
As such, we offer you the opportunity to become a key-player in the definition and execution of the digital future together with your colleagues within product marketing, engineering and operations.
Let us know, what you can do for us!

Task & responsibilities

• You identify the concrete needs and expectations of our customers with support of your internal business SPOC’s, resulting in a clearly defined E2E customer journey.

• You write detailed business requirements, you are supported by a team of UX designers to define the wireflows and wireframes of the user experience and you define the content of the pages or applications to develop (for all types of devices from desktop to mobile).

• You always seek for the best customer experience taking into account the technical feasibility and the cross-platform E2E consistency.

• You ensure consistency with the market "best practices" based on insights in digital trends, technological evolutions and the offer of our main competitors. Experience with telecom products is a plus.

• You ensure the follow-up and correct delivery of your projects in “Agile” modus. You define priorities for your team and work in close collaboration with designers, analysts, publishing and technical people from your Agile team (possibly with external partners).

• You are the “owner” of the product backlog containing user stories and you define the MVP (Minimum Viable Product) required to launch together with your stakeholders. Small, more operationally oriented improvements are inherently also part of your backlog.

• You define the test scenarios and ensure the follow-up of the test results.

• You give your management & stakeholders regular updates on the progress of your projects. In case of serious problems, you communicate proactively about possible solutions/adjustments so that the timing of the project can be guaranteed.

• You analyse the results of the implemented deliveries and propose proactive optimizations tracks that you’ll prioritize in your backlog to constantly deliver the best users’ experience.


Your profile:

 Familiar with scrum techniques and Agile project planning.
 Very good knowledge of digital technologies and trends.
 Sufficient understanding of usability and technological techniques & trends (native/responsive design; apps; cloud and network solutions).
 Knowledge of Axure as wireframe tool is a plus but not mandatory.
 Strong analytical skills, rigorous and detailed-oriented mindset
 Minimal 3-5 year of relevant work experience in digital projects (as product owner or functional analyst).
 Good knowledge of Dutch, French and English (mother tongue = 1 of both national languages).

Soft skills:
 You are passionate about digital trends
 You are a true team player with excellent communication and coordination skills (extremely fit to work in a cross-functional large company context and to motivate others).
 Flexible and stress-resistant (with respect for - externally - defined deadlines and priorities).
 Eager to learn (able to assimilate new products and apply new technologies).

Officenter, Grauwmeer 1, bus 44
3001 Heverlee