On-Site Engineer Junior

On-Site Engineer Junior

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Soort functie: Vaste medewerker Locatie: Antwerpen
Duur: Long Term Referentie: 202109130
Start: 30/11/2021

For this position we are looking for a junior consultant who is willing to learn.
You will be responsible for stock/inventory and prepare some computers.
Over some time providing on-site support will be also part of the tasks.
Important traits are eagerness to learn, accuracy and ability to work independently as well as proactively.
Due to the nature of the job, we are looking for someone to be onsite 100%.

Mission :

The IT Onsite Engineer provides a high-quality IT Service to stay competitive in an increasingly interconnected world.
Our client´s digital journey continues, to enable us to run business at full speed.
This position reports to the IT Teamleader – Benelux.

Tasks:

• Image, deploy, upgrade and refresh PCs and manage assets
• Maintain the stock (inventory, etc)
• Provide onsite/desk side and remote support to end users for all their IT issues, service/change requests
• Administrate and solve incidents assigned to the local on-site support
• Participate in small to medium size projects
• Provide hands on support to our specialist team with server , network, telephony infrastructure
• Advise customers and users on their IT needs and best practices
• Establish and maintain strong relationships with local business
• Continuous development and improvement of On-Site Support service delivery
• Continuous focus on customer satisfaction, compliance and standards
• Work with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Management
• Team up with your peers at other locations in case of cross functional support is required

Vereisten

Experience requirements :

• First experience of successfully delivering IT on-site support is a plus
• Proven track record of cultural awareness while collaborating with peers in the other regions.
• Working knowledge of value and use of Standard IT processes and methodologies (i.e. ITIL, PMI and SDLC) is a plus

Knowledge :
• Some technical knowledge of troubleshooting PC’s, laptops, Windows 7/10
• Strong interest in IT Support and willingness to learn

Educational requirements :
• A formation in IT support is a plus
• Fluency in Dutch and English, spoken and written is a must.

Personality requirements :
• A customer centric individual who understands customers’ needs and seeks to fulfil or exceed expectations
• A team player and natural diplomate who interacts and unites team members, customers, all stakeholders
• A methodical and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promise
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency
• An innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)
• Open-minded with a global mindset, curious to understand and learn new perspectives

Officenter, Grauwmeer 1, bus 44
3001 Heverlee

number016/38.10.10

fax016/38.10.19

email info@anankei.com